Palm Pre and Palm Pixi Forums - View Single Post

halcyonnrg · 06-18-2009, 09:19 PM

Just a little rant:

After going back and forth on whether to exchange my phone or not, I finally decided to. It really wasn't too big a deal to me, I only really noticed it at start-up, but 5 dead pixels, I thought, I spent $300 on it, picky or not it was a little flawed. I called the night before to see if they had any in stock, the CSR said he did but their system was down so I should come in tomorrow. He'd put one on hold for me. Ok fine. No big deal. I get to the store today and I was first told that if I wasn't on the current waiting list that I need to be put on that first. Ok. But they call the guy that I spoke with and he said yeah, I put one on hold for her. Now, because I was not sent to the repair location first, it was against their rules, but they'd make an exception. Ok. But now, they'd never seen a dead pixel and when I tried to point them out, they would hold the phone out in front of them with the glass window shining light in-like back light in photography. You can't take a picture with the light behind you because it just washes everything out. So needless to say, I was unable to return my phone. They couldn't make an exchange for some problem they couldn't see. I will need to drive to the tech/repair shop this weekend for them to verify I do indeed have dead pixels before I can make the exchange.

And then on another side note-I bought one of the Sprint Palm Pre cases along with the Touchstone because 2 items = 20% off. Well the P.O.S. plastic-clip-on-case was recalled, and since I was already there, I might as well return it. Oh dear, I seemed to be causing all sorts of problems this evening. Because I was returning a recalled product but didn't want to purchase the "leather" case, they weren't sure if they had to charge me full price for the Touchstone since now I only technically bought 1 item...They were doing me such a favor because I could not exchange my phone today that they just left the discounted price of the touchstone as a courtesy to me! Whoo!!

I wish I could take pictures with a camera of my dead pixels to show them *sigh* but even in macro my camera is not THAT good!

I wish I would have found the site to the black screen before I got home tonight (the interactive test only does white, red, green, and blue) to show them!

06-18-2009, 09:19 PM	#7 (permalink)
halcyonnrg Join Date: Jun 2009 Location: Stafford, VA Posts: 7 Thanks: 2 Thanked 0 Times in 0 Posts	So I tried returning my phone to the sprint store today... Just a little rant: After going back and forth on whether to exchange my phone or not, I finally decided to. It really wasn't too big a deal to me, I only really noticed it at start-up, but 5 dead pixels, I thought, I spent $300 on it, picky or not it was a little flawed. I called the night before to see if they had any in stock, the CSR said he did but their system was down so I should come in tomorrow. He'd put one on hold for me. Ok fine. No big deal. I get to the store today and I was first told that if I wasn't on the current waiting list that I need to be put on that first. Ok. But they call the guy that I spoke with and he said yeah, I put one on hold for her. Now, because I was not sent to the repair location first, it was against their rules, but they'd make an exception. Ok. But now, they'd never seen a dead pixel and when I tried to point them out, they would hold the phone out in front of them with the glass window shining light in-like back light in photography. You can't take a picture with the light behind you because it just washes everything out. So needless to say, I was unable to return my phone. They couldn't make an exchange for some problem they couldn't see. I will need to drive to the tech/repair shop this weekend for them to verify I do indeed have dead pixels before I can make the exchange. And then on another side note-I bought one of the Sprint Palm Pre cases along with the Touchstone because 2 items = 20% off. Well the P.O.S. plastic-clip-on-case was recalled, and since I was already there, I might as well return it. Oh dear, I seemed to be causing all sorts of problems this evening. Because I was returning a recalled product but didn't want to purchase the "leather" case, they weren't sure if they had to charge me full price for the Touchstone since now I only technically bought 1 item...They were doing me such a favor because I could not exchange my phone today that they just left the discounted price of the touchstone as a courtesy to me! Whoo!! I wish I could take pictures with a camera of my dead pixels to show them sigh but even in macro my camera is not THAT good! I wish I would have found the site to the black screen before I got home tonight (the interactive test only does white, red, green, and blue) to show them!