Palm Pre and Palm Pixi Forums - View Single Post

bartimole · 06-27-2009, 06:03 AM

I have had a number of problems with my pre that I have resolved, but the last one I have is the problem with the disappearing email. The Sprint people have observed this happening and have no explanation.

Here is what happens: I get a notice that I have a new email at the bottom of my pre screen. When I click on the email notification, it opens my inbox and the inbox is empty. I can even let 4 or 5 emails build up, and it doesn't matter. They are still gone.

This happens whether my work computer which downloads emails is on or off. I have both of my work and my pre set up as IMAP. The disappearing emails are available on my work computer.

Occasionally I am able to read an email on my pre, but it too will eventually disappear. If I am able to read the email, no email will ever stay in my inbox for more than 10 minutes. I have not been able to determine any pattern for this. It does not coincide with my work email program (Outlook) being open or closed.

I have looked for settings on the pre which might only show unread emails in the inbox, which might explain it, but I can find none.

Any ideas? Is there any other information that would help? I think I need to return my pre and give up if I can't get this resolved.

06-27-2009, 06:03 AM	#1 (permalink)
bartimole Join Date: Jun 2009 Posts: 7 Thanks: 3 Thanked 0 Times in 0 Posts	Disappearing Emails I have had a number of problems with my pre that I have resolved, but the last one I have is the problem with the disappearing email. The Sprint people have observed this happening and have no explanation. Here is what happens: I get a notice that I have a new email at the bottom of my pre screen. When I click on the email notification, it opens my inbox and the inbox is empty. I can even let 4 or 5 emails build up, and it doesn't matter. They are still gone. This happens whether my work computer which downloads emails is on or off. I have both of my work and my pre set up as IMAP. The disappearing emails are available on my work computer. Occasionally I am able to read an email on my pre, but it too will eventually disappear. If I am able to read the email, no email will ever stay in my inbox for more than 10 minutes. I have not been able to determine any pattern for this. It does not coincide with my work email program (Outlook) being open or closed. I have looked for settings on the pre which might only show unread emails in the inbox, which might explain it, but I can find none. Any ideas? Is there any other information that would help? I think I need to return my pre and give up if I can't get this resolved.