Battery burned out since 1.3.1

Discussion in 'Palm Pre' started by preKY, Nov 16, 2009.

  1. lancelot916 New Member

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  2. lancelot916 New Member

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    here's a solution from Palm direct from a chat we had:

    9:02 PM Steve: PLease run interactive test on device while charging the device.
    9:02 PM Steve: Open the Launcher and tap Device Info.
    9:02 PM Steve: Tap More Info.
    9:03 PM Steve: Tap on top left corner of the device screen.
    9:03 PM Steve: Open the application menu and tap Interactive Tests.
    9:03 PM Steve: Select the test to run.
    9:03 PM Steve: Once the test is done, please restart the device and then you can charge the battery for 2 hours and that will solve the issue.
    9:04 PM Steve: Press and hold Power and slide the Ringer switch three times to restart the phone. The phone may take a few minutes to restart.
    9:09 PM me: so what you are saying is by running the tests and then restarting the phone it will be fine?
    9:09 PM me: how does running a test help? recalibration?
    9:10 PM Steve: That should work fine as many of our customers solved the issue.

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