Didn't know cracked screen could be phone defect Took my wife's phone to Sprint store and showed them the crack on the screen and they say nothing we can do call the insurance company. I pay the 100 and get new phone and take it to a different Sprint store to see if they could transfer my wife's contacts and pictures. After all done the tech at the second store said this was a known defect and you could have got it replaced. He said the crack was from that round thing on the bottom being pressed somehow causes screen to crack. I never knew that and anyone know if I can get the 100 back? Thanks
I had the same problem with the cracked screen and took it to a Sprint franchisee... He told me that Sprint will not replace any phone that has any type of cracked screen. He also stated Sprint knows there is a issue with the Palm Pre and at this time there are no plans to correct this. I have the $7/month TEP and this still did not cover it. He advised me that I would have to pay a $100 deductible to recieve a replacement phone. This would have been my 4th Pre since last August. I ended up using my Premiere status and getting the HTC hero. Hopefully somewhere down the road there will be new generation of PRE released where it is more stable and less fragile.
I sat on mine and spidered my screen ... They said there was a defect where the bottom cracked easily and they overnighted me a new one at no charge.
My screen cracked from the side up into the screen. I knew that I didn't do anything to cause it so I went to Sprint and they replaced, no questions asked, so I assumed that this is a known issue. I like my Pre, but if I have problems again I'll use my Pemier to replace with something else.
I too had the cracked spider screen. Sprint rep told me physical damage needed to go through Asurion. I told her that wasn't going to happen as it's a known defect, asked for the manager, and he okayed the free exch. It sucks that you had to pay. Had I been told no, I would have gone another store or called Sprint. I'm on my fourth phone, so it's about the principal. And the frustration of repeatedly having hardware failure.
