Disappearing Emails I have had a number of problems with my pre that I have resolved, but the last one I have is the problem with the disappearing email. The Sprint people have observed this happening and have no explanation. Here is what happens: I get a notice that I have a new email at the bottom of my pre screen. When I click on the email notification, it opens my inbox and the inbox is empty. I can even let 4 or 5 emails build up, and it doesn't matter. They are still gone. This happens whether my work computer which downloads emails is on or off. I have both of my work and my pre set up as IMAP. The disappearing emails are available on my work computer. Occasionally I am able to read an email on my pre, but it too will eventually disappear. If I am able to read the email, no email will ever stay in my inbox for more than 10 minutes. I have not been able to determine any pattern for this. It does not coincide with my work email program (Outlook) being open or closed. I have looked for settings on the pre which might only show unread emails in the inbox, which might explain it, but I can find none. Any ideas? Is there any other information that would help? I think I need to return my pre and give up if I can't get this resolved.
My father was experiencing this same problem. It took him about 5 hours on the phone with Palm before he could get it resolved. Here is what he did: he changed the email address to recent:yourname@domain.com. He also had to use POP3. Give that a try and let me know if it works.
I had the same/similar problem and the resolution was to delete the email account (Gmail) and then reestablish it ..... everything then worked as it should.
my email has one minor issue. i get all my emails, but after a few days, it will still tell me i have new emails (the number on the top right in the email screen), even tho i dont have any new ones. only way i was able to reset that number to be correct was to remove the email account and then set it up again. but after a few days it happened again.
Thanks for the comments and suggestions... Nerbe: Unfortunately I have deleted and reestablished the email account twice and it hasn't fixed the problem. amseidler: It might work...kinda. So, he actually put the verbiage "recent" before the email address??? Interesting. I will play with that. Problem with using pop is that then I won't get the mails at work if I get them on my handheld. That is the whole point of IMAP... getting the mail in both places. I kinda have this odd feeling that for my $200 bucks plus a new 2 year contract I should be getting a phone that has email that I can actually read.
I, too, am having the same problem. I've tried Nerbe's suggestion delete account/reestablish account twice, and that didn't work. And when I tried to set it up as per amseidler, it wouldn't let me enter the address with the "recent:" before my email address. So, when I get an email - if I see it the second it pops up, and I open it right away, I can read it - but next time I open the mail it's gone. This last time, I ACTUALLY SAW the email disappear as I exited mail and it became a card on my screen, the email I just received vanished. If I get the email notification at the bottom of my screen and don't go within a second or two, the email is gone and the notification is the only way I know I got mail. Currently, I have a bookmark set up for my webmail and that's the way I'm dealing with it for now. I welcome ANY suggestions. Thanks.
Yeah, I also tried to set up a new account with "recent:" before the email and the submit button would not activate to allow me to do it. I was able to set the account up manually, but my email server just rejected it. I am wondering if there is some other syntax that we are missing???
One suggestion: I turned notification off and my emails seem to be staying right now. I will see if they stay in the box. My current settings: Smart Folders: Both switches on Notification: off Play sound: on Show Email: 7 days Get mail: as items arrive Mail type: IMAP Default port, encryption, etc. for incoming and outgoing servers.
Update on the below: As soon as I turned on my computer and downloaded the emails on my desktop the mail in my pre inbox disappeared.
I wish I knew exactly what I did, but I reset my email account at work on my desktop and it is now working perfectly. The only suggestion I can make is to do that, and maybe the imap folders will start working. Thanks for everyone's suggestions.
I am also having the same issue. Right now I have 82 messages in my inbox, but can't retrieve any of them. I took my phone to the Sprint store last week, the tech worked on my pre for over an hour. Left the store nothing in my inbox, that night more Houdini emails. My husband and my phones are on the same exact setting and yet only my phones keep getting these Houdini emails. I am beginning to think that it may be a defect in the phone. I am going back to the Sprint store and see if they can do anything about it again today!
Ive noticed the emails i am not getting in my "inbox" are ones that i have marked to go into a specific folder -- if i go to that folder on my phone, the messages magically appear in THAT folder - still never in the inbox, and that folder does not indicate there is mail in it
I am ready to throw this phone out the window. I just left Sprint after spending over an hour there. The manager finally gave up and said he gave me a soft reset, fine inbox is empty. But I come home to sync all my information off my computer and low and behold I can't do it for the life of me. As I can recall when I first bought the phone on launch day I just plugged it up to the computer and all my contacts and info loaded on my phone. Now when I plug up the usb and try to sync media something comes up for Iphone. Keep in mind I am electronically illiterate, but I do remember coming home and bam everything loaded up. Please help, before I kill this phone.
Well my fb contacts are back on my phone, now I have 3 Houdini emails in my inbox. I don't know what to do now. My husband put my email account on his pre and did not experience the same problem as me he thinks it is in the phone. I will wait until there are at least 10 Houdini emails then it is off to the Sprint store again!
For the 1st time, I saw this happen to me. It was an email in my hotmail account...saw it, read it, went to 'reply', then it disappeared. So I checked in the trash folder on the Pre and low & behold, there it was. Then I click to "move it to folder" and select "inbox" but it won't budge. Just stays in the trash. Anybody have that problem with being unable to move an email out of their trash and back into the inbox?
ooook so now not only has my "labeled" mail done this disappearing thing .. but now i am not even getting alerts when i get mail thats labeled and moved automatically to a folder - something is very wrong with email !
