No contacts help!!

No contacts help!!

Alright so here's the deal, a month or 2 ago i dropped my phone on the power / lock button so i went in and said it broke and they said it was a manufacure defect , so they gave me a new referbished one and i signed on etc.. had all my apps , contacts. So this morning i wake up and the damn button broke again ( ive never dropped this one or beat on it). So i decided to go up to the sprint store and get me another refurb. They do and i go to sign in and i forgot my password so i guess 3 times and i get them wrong and it says a question to reset my pass. I did that and all my app's contact's and everything are now gone. How can i get them back? This doesnt make sence because persay i forget my email pass i change it all my emails arent deleted or anything. They tried to explain that once you reset the password it doesnt keep the info. Any help is appreciated.